HOW TO PLACE AN ORDER
- If you need additional help placing an order, please contact Customer Service at (201)520-0423 or email us at customerservice@trippnyc.com
- Please be advised that once an order is placed, you cannot make changes to the order online or by phone.
- For orders shipping within the United States where one or more items are not available for shipment the cost of those items will be automatically refunded and any remaining items will be shipped. For orders shipping internationally where one or more items are not available for shipment we will reach out via email and you may select an alternate product if desired, or request a refund; if we do not receive a response we will refund the out of stock item and ship any remaining items.
- Once an order is placed, it can not be cancelled. Any requested adjustments can not be guaranteed and will be subject to the processing status. If you would like to return an order once received, you can start a return here.
Orders are processed Monday through Thursday. Your order will be shipped within within ten business days after it is placed, typically between one and three – unless indicated in the product description. Orders placed on Friday, Saturday, and Sunday will be processed the following Monday. On occasion, an order may be placed on hold. In that event, we will contact you to gather the information we need. If we attempt to contact you and do not receive a response, we reserve the right to cancel your order.
Sales Tax
Sales tax will be charged when applicable.
Sales tax will be charged when applicable.
Coupon Codes
To use a coupon/discount promotion, enter the code in the box titled “coupon code” on the check out page. Click “apply code”. Discount will be applied to order.
To use a coupon/discount promotion, enter the code in the box titled “coupon code” on the check out page. Click “apply code”. Discount will be applied to order.
- Only one code may be used per order.
- Certain styles may be excluded from special offers.
- Codes may not be applied after an order is processed or to previous orders.
- Discounts may be removed if a return or exchange causes the order to no longer meet eligibility requirements
Orders by Phone
All orders must be placed online. However if you have a question about a product or the check out process please call us Monday thru Thursday, 9:30am-4:30pm (EST) at (201)520-0423