Returns

TRIPP NYC wants you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your return request sent within 7 DAYS after receipt (not including time spent communicating with us) so long as the item(s) are in the original condition with the correct RMA. Merchandise must be returned in original condition and unworn with all packaging and tags attached. Orders returned without original tags and packaging will be subject to a restocking fee. Returns that appear to have been worn and are not in the original condition will not be accepted.

We are not able to provide direct exchanges but you can return for free for store credit to use on a new order for a different size/style.
Please include your return slip in the package with your return.

START A RETURN HERE

• •All returns must be postmarked within 7 days of receipt, not including time spent communicating with our Returns & Exchanges Department. Returns sent after this time will not be honored.
• •The merchandise must be in its original condition and packaging.  IT MUST BE UNWORN.
• •Return shipping fee will be deducted from the refund amount
• •Free returns if returning for store credit
• •We do not accept returns on special order items, undergarments/swimwear, or final sale merchandise. These types of sales are final.
• •Any returns over $350 may be subject to a 15% restocking fee.
• •We are not responsible for damages occurred during care of an item such as wash/wear.
• Returns will be processed within 7 business days of receiving back to our facility.

You will be responsible for return freight charges unless you have received damaged or wrong merchandise. If you have received wrong or damaged product, please email our customer care at: customerservice@trippnyc.com within 7 DAYS after receipt and we will respond with the appropriate return instructions. Please do not mail any packages COD – they will not be accepted.

All items that are returned to sender are subject to the original shipping costs and any additional shipping fees, even if the order was eligible for free shipping initially. 

In the event that the customer refuses delivery of the shipment, the customer is responsible for payment of all return duties and taxes. Shipping fees are not refundable for undeliverable shipments or refused shipments. If the customer would like to return an item for store credit or a refund, they are responsible for the shipping costs to get the item returned to TRIPP NYC. We do not provide return shipping labels for international orders. Shipping charges are not refundable.

TRIPP NYC.COM RETURNS
5200 West Side Ave
North Bergen, NJ 07047
(201) 520-0423