MY BAG

Returns

TRIPP NYC wants you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your return request sent within 7 DAYS after receipt (not including time spent communicating with us) so long as the item(s) are in the original condition. Merchandise must be returned in original condition and unworn with all packaging and tags attached. Orders returned without original tags and packaging will be subject to a restocking fee. Please specify the reason for your return. All return requests must be submitted via email to returnexchange@trippnyc.com in order to obtain a Return Merchandise Authorization (RMA) form and number. Please include your RMA form and number in the package with your return.
Sale styles are final sale; no returns or refunds. Each style is marked with eligibility.
  • •All returns must be postmarked within 7 days of receipt, not including time spent communicating with our Returns & Exchanges Department. Returns sent after this time will not be honored.
  • •The merchandise must be in its original condition and packaging.  IT MUST BE UNWORN.
  • •We do not refund any shipping charges.
  • •Domestic shipping of replacement items is complimentary for the first exchange from an order. The customer is responsible for shipping costs of subsequent exchanges from the same order.
  • •We do not accept returns on special order items, undergarments/swimwear, or final sale merchandise. These types of sales are final.
  • •Any returns over $350 may be subject to a 15% restocking fee.
  • •We are not responsible for damages occurred during care of an item such as wash/wear.
You will be responsible for return freight charges unless you have received damaged or wrong merchandise. If you have received  wrong or damaged product, please email our customer care at: returnexchange@trippnyc.com within 7 DAYS after receipt and we will respond with the appropriate return instructions. Please do not mail any packages COD – they will not be accepted.
How to Return Merchandise
  • All returns must be accompanied with a Return Merchandise Authorization number (RMA). Please email your RMA request to returnexchange@trippnyc.com Please include order number, name, item(s) desired to exchange/return and why in email. TRIPP NYC reserves the right to refuse packages that do not follow return policy instructions.
  • After you receive an email with your RMA number please ship your package back to us at the following address:
TRIPP NYC.COM RETURNS
5200 West Side Ave
North Bergen, NJ 07047
(201) 520-0425
When packing your return, please be sure to write/type the RMA number on the outside of the package. Also include a print out of your original order receipt and place it in the package.
Important – Please make sure to insure your shipment & record your tracking number because we cannot issue an exchange or refund until TRIPP NYC confirms receipt. TRIPP NYC is not responsible for lost or damaged packages.
International Returns
In the event that the customer refuses delivery of the shipment, the customer is responsible for payment of all return duties and taxes. Shipping fees are not refundable for undeliverable shipments or refused shipments. If the customer would like to return or exchange an item, they are responsible for the shipping costs to get the item returned to TRIPP NYC. Shipping charges are not refundable.