Orders are processed Monday through Thursday (excluding holidays) during our regular business hours. Orders will be shipped in one to ten processing days after an order is processed. We will email you when the order is shipped. PO Box orders will be delivered using USPS only. All US orders require signature on delivery by default. Orders of under $200 (before shipping charges) may opt out of the signature requirement, however the customer accepts responsibility for packages that are lost or stolen after delivery. Orders of over $200 require a signature on delivery.
US Shipping Rates
All US orders are shipped via USPS or FedEx. The customer has the option to select which delivery carrier they prefer.  Shipping cost is based on weight and location. Delivery time may vary depending on your location. Delivery time does not include Fridays, Saturdays, Sundays or holidays. Expedited 2 day and overnight shipping is available through FedEx at an extra charge but are dependent on shipping location. Express orders will be processed and shipped within 2 days if the order is placed before 10:30 AM Eastern Standard Time, Monday – Thursday, excluding major US holidays. There is no shipping of orders on Fridays, Saturdays, Sundays or holidays. US domestic orders over $135 qualify for free ground shipping.
Domestic Shipping Costs and Methods
Domestic Ground ($135 and over) – FREE
USPS/FedEx Ground – Weight/Location Based
FedEx 2 Day – Weight/Location Based
FedEx Standard Overnight – Weight/Location Based
International Shipping
Shipping can be made through USPS or FedEx depending on your location. Please use a valid street address, as we cannot ship to APO boxes. International orders are not guaranteed to ship in the next two business days because additional information may be requested. USPS delivery estimates are estimates only, and cannot be guaranteed. Please allow up to 10 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under TRIPP NYC’s control. You cannot modify an order once it has been placed.
Customs Duties and Other Fees
Please note that shipping charges do not include taxes or duty. The customer is responsible for all customs, duties, foreign taxes or other fees the importing country may impose. Each order will be accompanied by a customs form that will document what is in the package and provide a dollar value ($) of the package. FedEx may charge an additional fee for prepaying taxes and duties.
Orders returned undelivered
In the case that an order is returned by the mail carrier as undelivered or unclaimed we will contact the customer to offer a reshipment or a refund of the purchase price of the included merchandise. Please note that shipping charges are non-refundable after shipment has been processed. Orders shipped with complimentary shipping may have some or all of the actual shipping cost deducted from any refund.