Orders are processed Monday through Thursday (excluding holidays) during our regular business hours. All orders placed after 12pm EST on Thursday will be processed the following Monday. Orders will be shipped in 1-4 business days after an order is processed. We will email you when the order is shipped. PO Box orders will be delivered using USPS only. Orders of over $350 require a signature on delivery.
US Shipping Rates
All US orders are shipped via USPS or FedEx. The customer has the option to select which delivery carrier they prefer.  Shipping cost is based on weight and location. Delivery time may vary depending on your location. Delivery time does not include Fridays, Saturdays, Sundays or holidays. Expedited 2 day and overnight shipping is available through FedEx at an extra charge but are dependent on shipping location. Shipping time is dependent on the carrier and is subject to carrier delays. We do not guarantee the delivery time. Express orders will be processed and shipped within 2 days if the order is placed before 10:30 AM Eastern Standard Time, Monday – Thursday, excluding major US holidays. There is no shipping of orders on Fridays, Saturdays, Sundays or holidays. US domestic orders over $150 qualify for free ground shipping.
Domestic Shipping Costs and Methods
Domestic Ground ($150 and over) – FREE
USPS/FedEx Ground – Weight/Location Based
FedEx 2 Day – Weight/Location Based
FedEx Standard Overnight – Weight/Location Based
International Shipping
Shipping can be made through USPS or FedEx depending on your location. Please use a valid street address, as we cannot ship to APO boxes. International orders are not guaranteed to ship in the next two business days because additional information may be requested. USPS delivery estimates are estimates only, and cannot be guaranteed. Please allow up to 10 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under TRIPP NYC’s control. You cannot modify an order once it has been placed.
Customs Duties and Other Fees
Please note that shipping charges do not include taxes or duty. The customer is responsible for all customs, duties, foreign taxes or other fees the importing country may impose. Each order will be accompanied by a customs form that will document what is in the package and provide a dollar value ($) of the package. FedEx may charge an additional fee for prepaying taxes and duties.
Orders returned undelivered and returned to sender
In the case that an order is returned by the mail carrier as undelivered or unclaimed we will contact the customer to offer a reshipment or a refund of the merchandise, excluding the initial shipping fee. Shipping charges are non-refundable after the shipment has been processed. Orders shipped with complimentary shipping will still be subject to actual shipping cost deduction from any refund. Additional re-shipment will be charged to the customer.