Customer Care

How to Place an Order

  • • Add an item to your shopping bag by clicking “add to cart” on the product detail page.
  • • When you have finished shopping, click the “view cart” button at the top of the screen.
  • • You will be shown your shopping cart for review.
  • • Click “checkout.”
  • • On the checkout page new customers please enter your billing details, you can then create an account by clicking “create an account” in the middle of the page.
  • • You will be asked to enter a password.
  • • Returning customers click the “login” box and enter your username/email address and password. Click “login”.
  • • Select your shipping method by clicking the appropriate box.
  • • Select method of payment, and click place order.
  • • You will know that your order has gone through when the “thank you” page comes up with your order number. You will also receive an email with your order details. If you do not receive an email in your inbox, please check your spam folder.
  • • If you have not receive an email, please contact Customer Service at 201.520.0425
  • • Please be advised that once an order is confirmed, you cannot make changes to the order online or by phone.
Orders are processed Monday through Thursday. Your order will be shipped in about two business days after it is placed – unless indicated in the product description. Orders placed on Saturday and Sunday will be processed the following Monday. On occasion, an order may be placed on hold. In that event, we will contact you to gather the information we need. If we attempt to contact you and do not receive a response, we reserve the right to cancel your order.
Payment
We accept American Express, Visa, MasterCard, Discover and PayPal. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.  
At this time we can only ship to the billing address associated with the card used for payment.  If you attempt to checkout with a different address the order will not go through, and we will not charge your card.  Sometimes in this instance, however, the card issuer will place an authorization hold that reduces the available balance in your account.  Any authorization hold placed on your account should automatically expire within a few days.
Sales Tax
Sales tax will be charged when applicable.
Coupon Codes
To use a coupon/discount promotion, enter the code in the box titled “coupon code” on the check out page. Click “apply code”. Discount will be applied to order.
  • •Only one code may be used per order.
  • •Certain styles may be excluded from special offers.
  • •Codes may not be applied after an order is processed or to previous orders.
  • •Discounts may be removed if a return or exchange causes the order to no longer meet eligibility requirements
Sales Tax
Sales tax will be charged when applicable.
Coupon Codes
To use a coupon/discount promotion, enter the code in the box titled “coupon code” on the check out page. Click “apply code”. Discount will be applied to order.
Telephone Orders
All orders must be placed online.  However if you have a question about a product or the check out process please call us anytime Monday thru Friday, 10am-5pm (EST) at 201.520.0425

Shipping

Orders will be shipped in about two business days after an order is processed. We will email you when the order is shipped. PO Box orders will be delivered using USPS only.  Please note that billing and shipping address must match for the order to process. Orders over $150 require a signature on delivery.
US Shipping Rates
All US orders are shipped via USPS or FedEx.  Customer has the option to select which delivery carrier they prefer.  Shipping cost is based on weight and location.  Delivery time may vary depending on your location. Delivery time does not include Saturdays, Sundays or holidays. Expedited 2 day and overnight shipping is available through Fed Ex at an extra charge. Express orders will be processed and shipped the same day if order is placed before 10:30AM Eastern Standard Time. Otherwise express orders will be processed the next business day.  There is no shipping of orders on Fridays, Saturdays, Sundays or holidays. US domestic orders over $95 qualify for free ground shipping.
Domestic Shipping Costs and Methods
USPS/Fed Ex Ground ($95 and over) FREE
USPS/Fed Ex Ground ($94.99 and under) Weight/Location Based
Fed Ex 2 Day – Weight/Location Based
Fed Ex Standard Overnight – Weight/Location Based
International Shipping
For all orders the billing and shipping address must be the same. Shipping can be made through USPS or Fed Ex depending on your location. Please use a valid street address, as we cannot ship to APO boxes. International orders are not guaranteed to ship in the next two business days because additional information may be requested. Please allow up to 10 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under TRIPP NYC’s control. You cannot modify an order once it has been placed.
Customs Duties and Other Fees
Please note that shipping charges do not include taxes or duty. The customer is responsible for all customs, duties, foreign taxes or other fees the importing country may impose. Each order will be accompanied by a customs form that will document what is in the package and provide a dollar value ($) of the package.

Returns/Exchanges

TRIPP NYC wants you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your return or exchange within 7 DAYS after receipt so long as the item(s) are in the original condition. Please note that sale merchandise is not eligible for return or exchange, all items listed in sale section are final sale.  Merchandise must be returned in original condition and unworn with all packaging and tags attached. Orders returned without original tags and packaging will be subject to a restocking fee. Please specify the reason for your return. All return and exchange requests must be submitted via email to returnexchange@trippnyc.com
  • •All returns must be postmarked within 7 days of receipt. Returns sent after this time will not be honored.
  • •The merchandise must be in its original condition and packaging.  IT MUST BE UNWORN.
  • •We do not refund any shipping charges.
  • •Domestic shipping of replacement items is complimentary for the first exchange from an order. The customer is responsible for shipping costs of subsequent exchanges from the same order.
  • •We do not accept returns/exchanges on custom-made or special order items, undergarments/swimwear, or final sale merchandise. These types of sales are final.
  • •Any returns over $500 are subject to a 15% restocking fee.
  • •We are not responsible for damages occurred during care of an item such as wash/wear.
You will be responsible for return/exchange freight charges unless you have received damaged or wrong merchandise. If you have received  wrong or damaged product, please email our customer care at: returnexchange@trippnyc.com within 7 DAYS after receipt and we will respond with the appropriate return instructions. Please do not mail any packages COD – they will not be accepted.
How to Return Merchandise
  • All returns must be accompanied with a Return Merchandise Authorization number (RMA). Please email your RMA request to returnexchange@trippnyc.com Please include order number, name, item(s) desired to exchange/return and why in email. TRIPP NYC reserves the right to refuse packages that do not follow return policy instructions.
  • After you receive an email with your RMA number please ship your package back to us at the following address:
TRIPP NYC.COM RETURNS
5200 West Side Ave
North Bergen, NJ 07047
(201) 520-0425
When packing your return, please be sure to write/type the RMA number on the outside of the package. Also include a print out of your original order receipt and place it in the package.
Important – Please make sure to insure your shipment & record your tracking number because we cannot issue an exchange or refund until TRIPP NYC confirms receipt. TRIPP NYC is not responsible for lost or damaged packages.
International Returns/Exchanges
In the event that the customer refuses delivery of the shipment, the customer is responsible for payment of all return duties and taxes. Shipping fees are not refundable for undeliverable shipments or refused shipments. If the customer would like to return or exchange an item, they are responsible for the shipping costs to get the item returned to TRIPP NYC, and the shipping cost to get the exchanged item. Shipping charges are not refundable.
Holiday Return/Exchange Policy 2017
Our holiday return/exchange policy applies to purchase made November 20 2017 thru December 25 2017. Customers that make purchases during this time period can request a return/exchange up to and including January 1 2018. No returns or exchanges will be honored after this date. All other rules apply. Please follow the same instructions to process a return/exchange.
All content contained on TRIPPNYC.COM is protected by copyright and trademark laws. Any unauthorized use of graphics, photography, and/or any other information appearing on this site is a violation of those laws.  Under no circumstances may photography and graphics be reproduced in any matter without the written consent of Tripp NYC.